IT support

How To Excel as a Desktop Support Technician

January 2, 2011

Desktop support technicians carry the major share of IT support functions in any organization. The importance and scope of this role are often seriously underestimated. Desktop support involves a lot of technical expertise, and often working with a very wide range of hardware and software. This can include configuration work, and helping customers with their [...]

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Connect to a friends computer to help them by using Remote Access

June 20, 2008

If you have Windows XP it has built in remote access software that helps you connect to a friends computer, by invitation, to help them by taking remote access control of their computer system. This means you could be in the USA and be helping your friend in Australia to find a solution to his [...]

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