June 12, 2011
If you’ve ever been baffled by the conversation about a car service, as most people have, you’ll be pleased to hear that computer repairs are now almost as difficult. Computer and car owners have one thing in common- They own machines they don’t know a thing about. Most computer users get battered into a level [...]
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January 2, 2011
Desktop support technicians carry the major share of IT support functions in any organization. The importance and scope of this role are often seriously underestimated. Desktop support involves a lot of technical expertise, and often working with a very wide range of hardware and software. This can include configuration work, and helping customers with their [...]
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