Home › Forums › Computer Problems › Software › Programs cannot access Internet but is connected
This topic contains 43 replies, has 5 voices, and was last updated by Tuscany 10 years, 5 months ago.
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June 15, 2009 at 11:44 pm #32037
Are you sure the IP address you found wasnt that of your computer?The Router has a different address from your computer. ie my Router is 10.1.1.1 , my computers are 10.1.1.2 , 10.1.1.3 , and 10.1.1.4.Please tell us what make and model of router you use.
Mitz from Tips4pc
June 15, 2009 at 11:58 pm #32038Please tell us what make and model of router you use.
It is a Netgear WGR614v7.I found this article about how this router automatically changes its own IP addresses if this helps understand the problem better:http://www.broadbandreports.com/forum/r21079554-Netgear-WGR614v7-changes-its-own-IP-address
June 16, 2009 at 6:18 am #32039The Netgear Router can change IPs for protection if it detects Port Scanning, but should be able to notify and modify your network when it does so.I am using Windows7 so the windows will appear different, but looking at the screenshots below, note that there are more than one IP address listed here.The IPv4 address is 10.1.1.4
Mitz from Tips4pc
June 17, 2009 at 8:05 pm #32040First, try accessing the router by typing in the IP address. If its the right address, you'll get the password prompts.Enter the username and password, noting that they are all in lower case.
I reset the router and it took me to the router set up screen where it went through some process of updating settings and attempting to detect the Internet connection.
June 17, 2009 at 8:28 pm #32041ok so now you have access to the router. when you say it updated some settings, do you mean you used a wizard and inputted data, or it did it all automatically?did it detect an internet connection?do you have the username and password provided to you by your ISP?can you find a wizard to help you connect, or a set of fields to input all the details as i explained in my router post?
Mitz from Tips4pc
June 17, 2009 at 8:35 pm #32042ok so now you have access to the router. when you say it updated some settings, do you mean you used a wizard and inputted data, or it did it all automatically?
It was a wizard.
did it detect an internet connection?
Yes, which is why I'm able to connect through Opera.
June 17, 2009 at 8:56 pm #32043if you have access to the router then dont bother changing the address, just make sure you remember what it is so you can access it again when you need to.you can connect with opera now.. what about with everything else? the isp username and password is not admin and password. that is the password to access the router, nothing else. the ISP name and password are the name and password they provided you to access your internet account. as an example, my ISP provided me with a username selected by me, dakster1, and i provided my own password too, when setting up my account. my email address via my ISP is dakster1@tpg.com.au, reflecting my chosen username.if opera is online though, then you must have entered the correct details anyway. without those details your ISP would not let you connect. As far as the other details go, all ISPs have different requirements. You'll need to call your ISP and ask them what the settings are in their case.
Mitz from Tips4pc
June 18, 2009 at 2:31 am #32044I cannot connect with everything else and the laptop does not have connection.
June 19, 2009 at 11:27 pm #32045Why not try removing the entire network and start from scratch…step by step as you did in the beggining…Also:Do you have a windows disc....You could also try this. I am not sure if it fixes corrupt files, but if the file is missing it will fix that. So if the virus changed a system file that you need, it may help.Go to the run box and type in sfc /scannow This command will start the search. You will be prompted to put your Operating system disc in and away it goes. Maybe the laptop has no connection because of all the settings that have changed now...It really may not have the same problem as the main computer.
June 20, 2009 at 6:56 am #32046Have you any software installed for the purpose of filtering websites? Things such as Net Nanny and stuff like that? Have you recently removed such a program? These programs can make registry changes which are not reversed when the program is uninstalled, which can create all kinds of problems.Have you had a security event which has caused your antivirus to block internet traffic? I dont know why Opera would connect in that case either, but we should try to look at all possibilities. Your antivirus control panel would be displaying some kind of notice of this if thats the case.Open start, and in the search panel on the bottom, type cmdIn the black box which opens, type
Mitz from Tips4pc
June 21, 2009 at 9:02 pm #32047Mitz –I don't have the Windows disc, unfortunately.Dak -We were using Norton Antivirus prior to the virus attack but after it failed to notice the malware, we stopped subscribing.
June 22, 2009 at 7:02 am #32048When you say you tried to set up another wireless network using the wizard, do you mean using the windows network wizard or the router wizard?In order to get a wireless signal for your computer to connect to , you may need to tell the router to transmit one. To do this, you may need to set up a wireless network within the router first.If you access the router control panel via whatever address and password you used before, you should be able to find a wireless network setup wizard. You'll see options for various kinds of network - choose a secure, password controlled network such as WEP, and name the network if you like.Once you've done this within the router, you can then try to connect to the wireless network again. You'll do the same search for wireless signals, find your network and click to connect. If you've chosen a secure network you'll be asked for username and password.Yes, I'd like to see the modified boot.ini file 🙂 I doubt its connected to the problem but its worth a look.
Mitz from Tips4pc
June 22, 2009 at 8:07 am #32049Sorry to interupt but I just remembered something you can check…I know your router is sending a signal because you have it on the laptop.. and you have a connection on the computer but can only use one browser…Not IE or firefox.So this is a long shot, but you can try it and see results in seconds. Open IE, Go to the tools menu, then internet options.Go to the connections tab. Press on lan settings.
Now make sure nothing is ticked here....see screenshot below...If it is ticked this could be your problem...If nothing was ticked anyway then this is just another stab in the dark.
June 25, 2009 at 9:14 pm #32050Mitz – It was a shot in the dark, unfortunately.Dak -Successfully created a new wireless network and the laptop's connection is working again but the desktop computer is still having problem connecting to anything except Opera.
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