- November 23, 2011 at 12:04 am #29287
Please someone help I'm kinda computer illiterate so please bear with me, after I start up my computer and it goes into the screen where I can start windows normally or safe mode , which ever one I click it shows the screen where it's about to start up with the windows vista screen then all of a sudden the whole screen freezes up with different color lines going in diagonals through the whole screen. it's always different colors each time I do it. now a few months ago when it 1st start happening I kept trying and trying to get it working by shutting it off when this happened and starting it again hoping it would go away and I'd say 1 out of every 20 times it would not happen and the main page would come up but now it's the same thing every time. what could the problem be? does anyone know please help me. the computer is around 4 years old and we never had to replace anything in it. this is the 1st time anything has gone wrong with it. someone told me that I should open it and take out 1 of the sticks of ram and see if that makes a difference but it didn't. anyone have any suggestions?January 23, 2012 at 10:37 am #33565
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