December 30, 2009 at 7:46 pm #28896
I'm having a problem trying to get a virus out of a computer, now it wont let me boot up at all in safe mode, it keeps locking up. Im using XP. Im not sure what to do now. Could the hard drive be the main problem or is this a O/S problem or something else ? Any help would be great !!December 30, 2009 at 8:23 pm #32739
Hi Buckeye.When this happens,you needDecember 31, 2009 at 11:06 am #32740
I'd be interested in your first statement.. I am trying to get a virus out of a computer. By this, do you mean you suspect a virus is the cause of your problem, or do you mean you actually know you had a virus (ie you were alerted by anti-virus software or something) and the problem has arisen whilst you were trying to remove it? If so, did you remove or quarantine anything? Have you made any registry changes that you know of?Please let us know the circumstances.. do you turn it off one night then it wouldnt start again the next day, or has there been a slowly developing problem.. have you seen any error messages recently or had any blue screen crashes? Has your anti-virus program screamed lately? Not booting, even in safe mode, could be the hard drive, or the OS, or any of a myriad of other things.Does the computer Post? ie does it get through the loading preamble, probably make a few beeps along the way, then not load Windows.. in which case you may get a Windows error message.. do you see anything along the way which you think may indicate Windows is even trying to start?
January 2, 2010 at 2:58 am #32741
From DTSM.Hi Buckeye.When this happens,you needJanuary 2, 2010 at 12:26 pm #32742
We all have our own opinions of course, and often we disagree. Personally I try not to form opinions without sufficient information.I believe the cause of the problem could be any of a myriad of things, from hardware problems to accidental changes to the registry, or malware, or even just a loose connection somewhere. Malware is certainly a possibility, but I think it would be silly not to investigate other possibilities first.In order to be able to diagnose anything, we need more information. It simply isnt possible to offer any kind of reasonable opinion without more information, and it would be most unprofessional of us to offer an opinion without first gathering enough details.If the computer wont boot, even in safe mode, its not going to be easy for Buckeye to read the logs lol ... and I would like to know please Buckeye.. are you getting options offering safe mode as an option or are you getting no sign of Windows at all?Yes, anyone with a reasonable amount of skill can access the drive using another computer and extract the logs.. but it doesnt sound like Buckeye has those skills, nor would he know how to interpret them as DSTM has correctly pointed out.
January 2, 2010 at 4:41 pm #32743
Lets wait for some more information so we can all offer a more informed opinion. The first thing I would like to establish is whether the computer even posts.. if Windows isnt even attempting to load then its not a virus in Windows!January 3, 2010 at 1:17 am #32744January 3, 2010 at 5:20 am #32745
I understand where you are coming from,DAK.I respect your opinion.Buckeye says he has a Virus.Get rid of the Virus quickly,then try and repair any damage the Virus may have done to the Registry,whatever.If thats not possible then reformat and reload Windows.If this Virus was a mutating type,then every moment wasted it does more damage to the OS.This Virus does not seem like the easy ones to remove with normal Security Programs.Too often Techies suggest failing Hard Drives,when it is seldom the case.Thats why I suggested to get to the root of the problem with a HJT Log.January 3, 2010 at 5:34 am #32746January 18, 2010 at 4:26 pm #32747
My computer shuts off and turns on every 10 minutes…what should I do?January 18, 2010 at 9:50 pm #32748
Hey Karen You will need to start another thread about your problem. It might get confusing.
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