- March 9, 2009 at 1:19 pm #28594
Help!I think I must have a faulty DVD burner, because sometimes (not all the time) when I try to open a disc, everything refuses to respond.I click on 'end now' when windows asks me to, and instead of just closing the DVD burner so I can try again, I lose the whole desktop.This is really making me angry, because every time it happens, I have to restart the computer to get the desktop back. I'll get the DVD burner replaced in a couple of weeks when I can afford it, but surely I shouldnt have to restart 10 times a day until then?I am using XP on a Dell with core2duo 1.8G.ThanksMarch 9, 2009 at 1:32 pm #31357
Hi there harry…How old is your dvd burner and what make is it. I had an Aopen burner once, and I mean once... I tested it with everything and ended up throwing it in the bin. I only use liteon or LG now. They are both cheap but work well. DVD and cd drives also need up to date firmware. Its like a driver. You can try updating your dvd burner by typing in the make and model to google along with the word firmware. There are a few more things to try before you throw it out...Unless its an Aopen, because you can chuck it out now.. lolMarch 10, 2009 at 7:26 am #31358
The dvd burner is a Samsung, and its only a few months old. Most times when I put a DVD or CD in, it only takes a few seconds, then the XP message window comes up asking me what to do with the DVD, like play it or copy it etc. Every now and then when I put a disc in, even if its a disc that worked perfectly last time, nothing happens. I go to "my computer" and click on play, and the computer starts looking for the disc, then it seems like it just gets lost for some time. After a couple of minutes, I give up and click the X. Then Windows says "this program is not responding" and asks me if I want to end now. so I say yes. After a few seconds, that window disappears, but so does my entire desktop. I wait for a bit, but nothing happens, so in the end I have to reboot the computer to get the desktop back.I called the people who sold me the DVD burner, and they said it was probably a faulty DVD burner, and they could send it back to Samsung for testing. Since it only cost me $67 fitted, I dont think I want to wait for weeks with no burner at all while they send it back to Japan or Korea or wherever the stupid thing comes from, so I have decided to just put a new one in and grin and bear it.Is there a way to get my desktop back when this does happen until I can afford to have them fit a new burner? It only happens sometimes, and it wouldn't be such an issue if I didn't have to restart the computer every time it does.March 10, 2009 at 9:29 am #31359
If you only want to know how to start explorer.exe here is an old article from Tips4pc How to restore a lost desktopThe dvd burner problem can probably be sorted, however it would be easier to take advantage of your warranty. Good luck with it and let us know if you need any further help.
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