August 12, 2009 at 3:52 pm #28752
hi when my son shuts down his xp pro desktop it goes into the shutdown mode and then closes down. it then restarts straight away and he has to hold the power button until it goes off and stays off.i have tried all the usual remedies but it still happens. im sure it must be a power setting in the bios but i haven,t managed to sort it out.can anyone please help as it is driving me mad.cheersSeptember 4, 2009 at 10:19 pm #32215SolracnasParticipant
Okay, A question. Is the problem only occuring when he tries to shutdown, or does it happen more often?September 8, 2009 at 8:33 pm #32216
Sorry for not replying earlier. The problem only happens when he shuts the pc down. Whenever he does this, the pc powers down and switches off and then is starts back up again immediately.September 12, 2009 at 4:19 am #32217SolracnasParticipant
Okay then, I doubt that the problem is a power setting unless it's been doing this since you purchased the computer, or he's been messing with the settings. I suggest a system restore and see if that fixes the problem.If you've already tried that I'll look into it a little more and try to help best I can. For now try a system restore and see if that does the trick. 🙂September 14, 2009 at 3:58 pm #32218
Hi i have already tried a system restore as well as a complete windows xp reinstall and the problem is still there.September 14, 2009 at 7:42 pm #32219
Now that you have mentioned that you have formatted the computer already and it is still restarting, it is a hardware problem for sure. The first thing I would try is the memory. From Tips4pc
Faulty random access memory (ram)Having faulty memory can cause a number of symptoms including a continual restart of Windows. I have tested this theory in a number of computers, including Acer and Dell computers. The computers were working fine until I installed the faulty memory. As soon as the bad memory is removed and the working memory is replaced the computer is fine again. Faulty memory can also cause your computer to show a complete black screen or even the blue screen of death. If you have two sticks of memory in your computer, remove one and then start your computer. If this doesn't work then swap them over and try the other one. If the computer still restarts after loading the Windows Logo screen, then try the next option.
Before you go removing ram, here is an article on it showing how to do it...also on how to open a computer case safely...http://www.tips4pc.com/Articles/Computer%20Maintenance/upgrade_your_computer_memory.htmFor your safety and your computers. You must release any static electricity that your body is holding by touching the metal parts of the computer casing. I hope it is the memory because this is the easiest piece of hardware to deal with.September 15, 2009 at 1:44 pm #32220
thanks very much for your help. i will need to get new memory and i will let u know how i get on.cheersSeptember 15, 2009 at 11:02 pm #32221
If you only want to test it you can try just removing it and giving the area a blow out where the memory plugs in..removing dust…replace the mem and try booting… You don't want to buy a new stick of mem if it turns out to be something else. How many sticks are in the computer?September 16, 2009 at 12:06 pm #32222
hi there are 3 sticks of memory in it and i have swapped them all about and tried combinations of 1 in and 2 etc, removed dust etc and same things happen so i think the memory is humped as it was old stuff i got from someone and was just lying about before i put it in.cheersSeptember 16, 2009 at 8:23 pm #32223
Ok it sounds like you have played with computers before. The other thing you could try is to get another bit of memory from somewhere else…Also you can disconnect everything like the cd drives, remove add on cards, etc, then restart it. The only thing that should be in there is the mem and the hard drive connected to power. This is all you need to start the computer. If you have onboard video then plug the monitor in too...but if you have a graphics card that you have taken out and can't connect the monitor now, don't worry because you will be able to hear if the computer restarts again...If the computer doesn't restart, and is normal, start adding bits back into your computer. What are the specs of the computer?September 22, 2009 at 4:09 pm #32224
hi matetried everything you said and finally tried different memory and that fixed the problem.thanks very much for your help.September 22, 2009 at 8:34 pm #32225
Thats great! Well done Bigdp.
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