- July 16, 2009 at 3:06 pm #28739
I just got a new lap top (HP) and wanted to transfer my iTunes from my old computer.July 16, 2009 at 3:14 pm #32149
Were any other changes made to your computer in the period between when it worked and when you noticed that it didnt any more? These could include installing other programs, particularly if they are audio related, or even windows updates?One thing you could try is to restore the system back to just before the time when you first installed the program from CD. Then try to load the program again from the CD and see how you go.If you need help on how to restore the system to an earlier time, you'll need to tell us which version of Windows you are using.Please let us know if this solution works for you, and of course if it doesnt we will investigate further.July 16, 2009 at 3:56 pm #32150
The only changes that were made were transferring playlists from an iPod to iTunes, using the CD program.July 16, 2009 at 11:00 pm #32151
You could try removing the program and starting from scratch. As long as this will not cause you to loose your Itunes or anything like that… I thought you could just transfer the files (such as mp3's, movies, etc) to your other computer, then put them into your itunes library and then snyc the ipod with the new computer. I didn't know you could get a program to do it for you??? What does it do?Tell us more about the program?July 17, 2009 at 2:45 am #32152
I have uninstalled and reinstalled the program without any luck; I also tried to remove all the files, but for some reason, I was not able to do so.July 17, 2009 at 4:10 am #32153
All I can think of is to try and empty the windows temp folder…Maybe something is in there stopping you from doing this…ThIs will not harm your computer and will just clean out junk records and files…Press the WIN KEY and R on the keyboard to open the run box.Type in temp and press okdelete all files in there...then open run again...Type in %temp% and delete them. See if that does anything...its just a long shot. I will get back to you with more ideas...July 17, 2009 at 4:43 am #32154
No luck on the temp file thing.July 17, 2009 at 2:39 pm #32155
OK, assuming its installed at the moment.Please try uninstalling via the inbuilt uninstall.Now, go to C/Program Files and look for a folder labelled Tune Tools, or it may have another name, the manufacturers name. ie Nero is in in C/Program Files/Ahead/Nero. Nero is a product of Ahead.Even though you have uninstalled the program, most times the program will have left a folder here. If you locate such a folder, delete the entire folder. Now, go to C/Users/You and ensure hidden folders are visible. to do this, go to tools>folder options>view and click the radio button next to 'show hidden files, folders and drives'.You should now see a folder labelled 'application data'. Check the contents of this folder for any folders that may have to do with Tune Tools, and delete it, just you did with the folder in program files. Its possible there may not even be a folder there, but look carefully just in case.You should now restart your computer, and attempt once more to install Tune Tools from the disc.July 17, 2009 at 4:52 pm #32156
Thanks, but still not working.July 20, 2009 at 8:55 pm #32157
I thought I would look over your problem one more time and found this page. Everyone is saying there is a problem with Tune Tools and that it stopped working. One person fixed it by updating the program, another by updating java, another by installing a patch, and others haven't solved the problem. It doesn't look good at all…http://reviews.omgili.com/reviews.search?term=Tune+Tools+for+iPod+(Win%2FMac)&action=productReviews&key=755142712365%24ACD298A4CDDE43E432BC3A7F0A0677C1here is the link to the patch also...http://www.valusoftsupport.com/KBArticle.asp?kbid=5721The mere fact that they have developed a patch for this Tune Tools program screams :problem" right there.... Hope something here can fix your problem, but if it does not we can help you transfer the files manually.July 21, 2009 at 4:46 am #32158
Do you still have the original files on the original computer? I assume they are both Windows computers?I don't understand why it was necessary to use a program to transfer files?I have no knowledge of anything Apple, but it seems to me thatIf there is an ITunes folder containing all the files on the old computer, why not zip the whole folder and move it to the new pc via dvd? Unzip the folder into the same directory in ITunes as it came from on the other computer, say 'yes' when it asks you if you want to overwrite, and the files should be transferred unaltered.July 23, 2009 at 2:22 am #32159
I have sort of given up on the program.July 23, 2009 at 3:44 am #32160
Thanks for letting us know jmag…Glad you tranferred your files over, but shame about the program.. Maybe you could get your money back?
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