- March 27, 2012 at 3:43 pm #29379
Greetings,I sincerely hope that someone here can help me. I had a windows update that would not install (got stuck at part 3, 0%) after about 8 hrs I went ahead and turned off and restarted the computer. I could get into windows, but it was super slow. I restarted in "plain" safe mode and everything work fine. I ran MBAM and AVAST and they did not find anything. I restarted in safe mode with networking (to update the scanners just in case) and the system again ran super slow. I was able to update MBAM after about 4-5 hours, so i restarted in plain safemode, ran MBAM still found nothing. I ran windows defender and found nothing. I tried safemode with networking, still super slow. I decided that perhaps it was the windows update that was the issue, and i used safemode to restore the computer to a date prior to the update. This caused a NEW problem. Now I will go through POST just fine, see the windows green bar just fine, flash the windows logo screen ok...but instead of seeing the log in page I will get a black screen with a movable cursor. This occurs even if safemode is selected (any variety).On the black screen with movable cursor (arrow) after POST and before the log in screen I have tried:Ctrl-Alt-Delete (nothing happens)Pressing shift 5 times (this brings up the sticky keys dialogue box)Pressing the windows button on the keyboard (nothing happens)I restarted the computer and used f8 to enter the "advanced" start up options. Here are my results:Startup Repair finds nothing wrongRepeated system restore with a different date --problem still occursWindows memory diagnostic tool (no problems found)CMD chkdsk/r for C:, and X: drives: ran just fine, problem still occurs.I tried making a recovery disk from F-secure labs, but the computer will not boot from it and everytime I try windows runs the start up repair and the original problem remains (black screeen with movable cursor error).OTHER than a clean install, any thoughts on how to fix this issue?I have an ACER aspire desktop, 4GB ram, Vista Home Premium. I use Avast and Malware Bytes for antivirus and spyware respectively. I do not have recovery disks, I use ACERs built in Windows System Recovery Options. Thank you!AmberlyDecember 5, 2012 at 5:58 am #33753
This might be the result of a virus in your system. It is a true virus enter in your system even after if you use antivirus on it. Therefore I want to suggest you to have formatted your system as soon as possible . It will only work well with the new windows setup.April 5, 2013 at 1:47 am #33754
Can you go into system recovery again in your disc and choose to start in DOS mode?then when you are in there try typing sfc / scannowThis will compare all important system files and replace them.
You must be logged in to reply to this topic.