As long as it doesn't say that BOOTMGR is missing then we can probably can continue…Well it seems that the laptop is formatted clean but no operating system has been installed. If you have the recovery discs you can put disc one (sometimes only one disc, sometimes 3) in the cd or dvd drive. Start the computer and hopefully it will boot from the cd or dvd. If the disc starts, you are on your way to formatting the laptop. I gather you have done all this but ran into this "window is unable to find system volume that meets the criteria for installation"There could be a few reasons for this:You choose to format in Fat 32 when Vista will not recognize this format.Your hard drive is not pluged in properly.There is a problem with your hard drive.Someone has wiped the boot sectors from the hard drive..You are choosing to put the operating system on D when it should be on C.You can try:Try Formatting again but choosing to delete partitions, then create them again, choose NTFS low level format.See http://tips4pc.com/Articles/Windows%20XP%20Tips/how_to_format_a_computer_using_w.htm Its for Xp but will give you an idea on what to choose..Check to see if the hard drive is securely plugged in.Fix the boot sector. See http://tips4pc.com/Articles/Computer%20Troubleshooting/how_to_repair_a_damaged_boot_sec.htmRemove the hard drive and format it in an external 2.5" drive or in another laptop.Get a friend to help you.