5 Ways to Repair a Black Screen in Windows Live Mail 2011

It is a night mare when you see a black screen on your computer but when you see black screens in Windows live mail, the answer to the problems might not be so obvious.

Getting a black screen all black boxes on a Windows live mail 2011 has been a common occurrence.

The entire screen may go black while in Windows live mail and you have to close the program and restart.  A few minutes goes by….and it happens again.  Is there a fix?

Some people just have parts of their Windows Live Mail 2011 screen go completely black.. Again they have exit out of the program and then go back in. This is extremely annoying. Previously we have written articles about getting a black screen in Windows or not being able to start your computer at all with a black screen with cursor, however this article is about Windows Live Mail. It is not about Windows, the operating system, it is about Windows Live Mail which is an email program.

What causes are black screen in Windows live mail?

According to Microsoft, this issue can be caused if all the following scenarios apply on your Windows computer:

  • You have Intel integrated graphics driver Igdkmd32.sys (32-bit) / Igdkmd64.sys (64-bit) versions through
  • You have Windows Update KB2454826 installed on your computer
  • You are using Windows Live Mail versions 15.4 and later
  • You need .net framework for Windows Live mail to work correctly

Windows Live Mail stops responding or does not start if you have Intel integrated graphics driver Igdkmd32.sys (32-bit) / Igdkmd64.sys (64-bit) versions through These drivers have been found to cause compatibility with certain applications that use D2D (Direct2D). For example, if you use these drivers, Windows Live Mail could stop responding after you install update KB2454826.

To check for the Intel integrated graphics driver and driver version, follow these steps:

  • Open DirectX Diagnostic Tool by clicking the Start button, typing dxdiag in the Search box, and then pressing ENTER
  • Click the Display tab
  • Note the driver and driver version to compare with the versions listed below

If you have the Intel integrated graphics driver and driver version through visit the website for the manufacture of your computer to see if a newer driver is available.

  5 Ways to Repair a Black Screen in Windows Live Mail 2011

There are always different causes for what appears to be the same problem, however there can be many different solutions. I cannot give you a clear-cut answer for this so I have provided five ways to repair a black screen in Windows live mail. Hopefully one of these tips will help you get rid of your problem.

#1.  Uninstall Windows live mail and reinstall

  1. Close Windows Live Mail.
  2. Press CTRL ALT DEL on the keyboard to bring up the Windows Task Manager.
  3. Go to the services tab.
  4. Scroll down to find WLIDSVC.
  5. Right-click and select to stop service.
  6. Exit Windows Task Manager.
  7. Open Windows Live Mail.
  8. Everything should be back to normal.

#2.  .net Framework Missing

The program looked normal,but did not work. A box appeared,saying I needed “.net framework V4.0.30319”. I search for that in Microsoft and downloaded the file.
After installing the file the Black screens in Windows Live mail were gone.

Please note: Only download this file from Microsoft as there are many scam sites out there. Here is a link to download the .net framework from Microsoft.

#3.  Uninstalling KB2454826 is said to fix the issue

There is a Windows update called KB2454826 that could be causing the problem. You will find Windows Updates by typing “Windows Update” into the bottom of the start menu. See the screenshot below.

1.  Choose Windows updates from the menu, then click on view update history.

2.  Then click on the link at the top that says “installed updates”.

3.  Find the KB2454826 update and select it by making it blue.

4.  Then press the uninstall link above.

#4.  Do System Restore in Safe Mode, if unable to do it in Normal Mode

1.  Start tapping F8 on the keyboard when starting your computer.

2.  Select Safe Mode by using UP or DOWN Arrow Key

3.  Hit Enter when you have your right choice.

4.  Choose the System Restore option from the menu.

5.  Choose a Restore Point date that is before your problem started.

If you do not need to go into safe mode to get to system restore then:

1.  Go to the start menu.

2.  Choose Programs from the menu (at the bottom).

3.  Go to Accessories, then System Tools, then System Restore.

Here is an article about system restore for Windows XP and Windows Vista.

#5.  Repair all Windows Live programs

  1. Go to the Control Panel, choose All Control Panel Items
  2. Then double-click on the Programs and Features icon.
  3. Select Windows Live Essentials by making it blue.
  4. Right click on it and choose “Repair All Windows Live Programs.”




Do you have any tips on how to Repair a Black Screen in Windows Live Mail?


  1. says

    I think I have all off the scenarios except the intel integrated graphics driver.
    I use windows live mail 2011 every day and luckily have not ran into this problem yet.

    I love my windows live mail because I can access it even if my internet is not so good at the moment. And I can have all my email addresses together.
    I don’t like how I have to go to my hotmail or live mail etc. to set up rules for where certain emails go. If that was integrated then I would really like windows live mail. As long as I don’t get the black screen.
    But at least I will now know what to do when it happens.

  2. barak says

    i dont get it. the windows guys know exacly who has the problem. so why they not fix it? anyway, the black screen happened to me too many times. this guide is perfect for it. working like a charm!

  3. says

    We just ran into this issue today with one of our clients. I am NOT a fan of Windows Live mail. I’m increasingly a fan of webmail access for most of our clients. Though Live DOES keep computer repair people busy LOL. thanks for the info!

  4. says

    Haven’t used Windows Live Mail for once so I didn’t know about black screen issue on it. However yesterday, one of the PCs in my network got black screen and I can’t boot it. I got worried enough so I took it to a technician. Only to find out that it just have minor memory problems. What they did was erase it using a pencil eraser and it went working again.

  5. Liane Markus says

    Thanks for providing to us the five great tips. With this, it will now be easy for us to solve our problems when it comes to black screen in windows. This is actually a great and excellent help that you have shared to us.

  6. Steve says

    Great Mitz,
    Windows live and Windows 7 needs much help….
    I just had a relative over with issues with windows live on windows 7, I thought they were making stuff easier. She had troubles changing her default email address.