I am very happy to see that // <![CDATA[
// ]]>Ebay USA has improved their customer service by guarding the buyer against dodgy purchases. Many people have been scared off from Ebay by a bad experience and basically no help from either Paypal or Ebay. Most people take the risk of buying from Ebay again. It might turn out alright, but it seems like a game of Russian roulette.
Thankfully now Ebay (USA) has taken a stance and decided to help to buyers in their buying transactions. After all isn’t “the customer always right”?
There are three main steps Ebay’s buyer protection
- Contact the seller by getting their details from Ebay. Get your sellers details
- If step one fails to fix the situation you can contact Customer Support Page USA
- Ebay will work with the seller to help resolve the problem. Then if all else fails, and you are eligible, you will be refunded your purchase price and original shipping cost.
Buyers can file a case under the eBay Buyer Protection Policy when all of the following are true:
You are an eligible buyer (see Buyer eligibility).
You completed a purchase of an eligible item on eBay and submitted a case within 45 days from the date of payment.
You purchased the item through eBay.
You paid for the item in one lump payment.
You used one of the approved Payment Methods
to pay for your item.
See more information: USA buyer protection
How is the Ebay buyer protection improved now?
PayPal will no longer handle transaction disputes, Ebay will do this themselves. This means that you will get help quicker and it will be less stressful. Ebay is also offering to refund your original shipping cost which was not on offer previously. Ebayers can also call customer support specialists to discuss their case 7 days a week, between 5:00 AM – 10:00 PM Pacific Standard Time (PST)
What about Ebay Buyer Protection for other countries?
Good question. When I saw Ebay Buyer Protection on the USA Ebay website I immediately checked out the Aussie Ebay website and found nothing. Lets just say, I hope the other Ebay websites get the same deal with the Buyer Protection. Unfortunately for now you will just have to visit the same old Dispute resolution details for Ebay Australia.