Google Chrome Crashes – 9 Tips to Fix The Problem

If you are using Google Chrome and it crashes every now and then it can be very annoying. Google Chrome crashes for many different reasons but most problems are easily fixed. It usually comes down to a minor conflict with other software that can be easily repaired.

1. Update Google Chrome

Software that is not updated on your computer to the newest version is a security risk. Updating any software, including Windows itself, is definitely a computer maintenance task you need to complete. See these tips to update Google chrome. It is easy to do, but extremely important!

2. Check For Viruses

Having a virus on your computer can be devastating and sometime you will notice the first sign of your virus by using your web browser. When  web browser starts doing weird things the first thing you should ask yourself is,” have I got a virus or not“? No amount of troubleshooting your problems will help if the root of your problem is really a virus on your computer.

Of course prevention is better than cure and we must all learn to protect our computers from viruses, but if you already have one then you must act fast to clear it out.


You can also enable Malware protection from within Chrome. This will stop you from visiting potentially dangerous sites.

  1. Click the Chrome menu  on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings and find the Privacy section.
  4. Tick the box next to Enable phishing and malware protection.

3. Clear Browsing Data

This might not be specifically related to Google Chrome crashes, but it does stop you from visiting certain websites. the data that is collected by Google Chrome can sometimes be corrupted or overwhelming for crime to deal with. I find this often because I build websites and work online continually.

Sometimes when I can’t reach a website I want to visit, I clear the browser cache and the problem is solved.  Just thought I would mention that here because sometimes when people can’t visit certain websites, they presume that Google has crashed.

4. Enable Crash Reports

A great way to see why chrome is crashing all the time is to read the crash reports in Google Chrome. To do this you need to have this option enabled. . Therefore if you have not got the crash reports option enabled then you will see no details here. But of course this is your chance to enable it now.

Go to your Google Chrome browser and in the top bar type in chrome://crashes and press enter. If you have the crash reports enabled you would see details of why the chrome browser is crashing.

Google chrome crashes

If this option is not enabled you will see a link to these instructions on how to enable the crash reports.

  1. Click the Chrome menu on the browser toolbar in the top right corner, under the cross. (The box with 3 lines)
  2. Choose Settings from the menu.
  3. Click the Show advanced settings link.
  4. In the Privacy section, tick the box next to “Automatically send usage statistics and crash reports to Google“.this

chrome crash reports

5. Fix Shockwave Flash

When Shockwave crashes in Chrome it is 90% due to both Windows and Google chrome each supplying a copy of the flash file for Chrome. As you can see below in the screenshot, Google Chrome has the first Adobe Flash player file and Windows has the second.

1. Open your Chrome browser. Type in chrome://plugins

2. Look for Adobe Flash Player. See the shot below, there are two files being used!

3. To fix this problem simply press on the disabled link on the Windows version of the Adobe Flash player file. Hopefully then Chrome will not get confused and just use its own version.

chrome shockwave

6. Look For Software Conflicts

Google Chrome allows you to see potential software conflicts by simply typing chrome://conflicts into your browser search bar at the top. You will see a list of software on your computer and if a conflict exists you will clearly see red writing warning you of a possible situation. Image source: 1

Google chrome software conflicts

7. Cleanup Your User Profile

Things get corrupted when you use them often and one example when Google Chrome crashes, the local state file gets corrupted. All you have to do is delete the file and GC will replace it with a new one.

1. Go to Windows Explorer.

2. Paste this into the top bar %USERPROFILE%\AppData\Local\Google\Chrome\User Data

3. This will take you to your user data for Chrome.

4. Delete the file called Local State. See the screenshot below.

5. Google Chrome will make a new one for you, clean and fresh, when you next use Chrome.


8. Create a New User Profile

Sometimes cleaning up your user profile does not work, therefore you need to create a new user profile in chrome browser. You can also delete the old one but remember to backup your bookmarks first.

  1. Click the Chrome menu on the browser toolbar in the top right corner, under the cross. (The box with 3 lines)
  2. Choose Settings from the menu.
  3. Under the Users section click on Add new user. See the screenshot below.

chrome new user

9. Remove Chrome and Reinstall

Just like when you have a problem with Windows, sometimes it is just easier to reinstall the program. This is always the last resort though as it takes time. You will need to remove the program correctly through the control panel, restart the computer, and install it once again. You also have to do this when your programs won’t start as the best way to get them performing again is to start from scratch.

Do you have any other suggestions to add to this list for what to do when Google Chrome crashes?