If you are really stuck with a problem on your computer and you know a friend that might be able to help with computer troubleshooting, here is an easy way to allow them to access your computer through remote assistance. Even if they are half way across the world, if they have an internet connection and have sent you an invitation, then accessing your computer is entirely possible. It is always good to know who you are letting into your computer because they will be able to access your files and browse around your computer.
People get confused with Remote desktop and remote assistance. They are not the same as Remote desktop is connecting to your computer from a remote location whereas remote assistance is letting someone else access your computer from a remote location.
What you need to use Windows Remote Assistance?
- Both computers need an internet connection.
- An invitation file needs to be sent to the helpers email address.
- You both need to have Windows installed.
How to invite a friend to help through remote assistance?
1. Go to the start menu. Choose Help and Support.
2. The Windows Help and Support dialog box will appear. Click on the link that says Use Windows Remote Assistance to get help from a friend or offer help.
Remote assistance
3. Now to invite someone to help you, click on the Invite someone you trust to help you.
4. If you were Offering help to someone click on the button below.
5. The Windows Remote Assistance windows will appear. Press on use email to send an invitation.
6. You will need to enter a password. Remember this as you will need to give it to the person helping you.
7. Press next.
8. If you have Windows mail, Outlook, or even Thunderbird email it will open with the pre-filled details.
9. Enter the email address of who you want to send this invitation to.
10. Then type in the password you created.
11. Send the invitation to the Email recipient.
To take up this invitation the person who receives the email will need to save the attachment that came with it to their computer. Then they will need to follow the steps above, however they must choose to offer help to someone instead of asking for help.
You just give remote assistance a try and when you really need it you will know how to do it.
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This post was written by...
Mitz – who has written 761 posts on Computer Tips.
Hi guys…I am a computer freak but I do not always talk in tech language. Hope you enjoy my website and learn everything you need to know in an easy to understand way.. If you like what you see please join: Follow Tips4pc On Twitter | Become A Facebook Fan | Subscribe RSS Feed | Tips4pc Youtube Channel
{ 1 comment… read it below or add one }
Wow Mitz, thanks!
I was curious about this so I typed in help and support and came to a menu that I’ve never seen before. Because I have an HP laptop it showed me some hp programs that I didn’t even know were on my laptop. Using them right now. pretty awesome
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