Feedback is something used to rate a transaction between a buyer and a seller. It can be Positive, Neutral, or Negative.
You receive:
- +1 point to your Feedback Score for each positive comment and rating left for you.
- 0 points to your Feedback Score for each neutral comment and rating left for you.
- -1 point to your Feedback Score for each negative comment and rating left for you.
Feedback is unique to buyer/seller. Therefore if you’ve had feedback from the same person before the score counts as one. I found this out when a friend started out on 0 he bought 3 things from the same seller and his feedback only went to 1.
There are certain levels you need to reach in order to be able to use certain eBay features. For example you need a minimum of 10 to become a seller, and you need at least 30 feedback points to use Dutch Auctions. (Multiple item listings.) You also need 100 to become a Power seller, and 200 for eBay to put a link to your about me page on your auctions. Sounds overwhelming.
Here’s what the different stars mean:
Yellow Star = 10 to 49 points
Blue Star = 50 to 99 points
Turquoise Star = 100 to 499 points
Purple Star = 500 to 999 points
Red Star = 1,000 to 4,999 points
Green Star = 5,000 to 9,999 points
Yellow Shooting Star = 10,000 to 24,999 points
Turquoise Shooting Star = 25,000 to 49,999 points
Purple Shooting Star = 50,000 to 99,999 points
Red Shooting Star = 100,000 or higher
Here are some recommended feedback comments from Ebay.
| Transaction | Feedback | Comments |
| Transaction transpires in a timely fashion. | Positive | “Great transaction. Fast. payment/shipment. Recommended.” |
| Transaction goes through, but buyer/seller is slow or you have to pester the other user to complete the transaction. | Positive | “Item received as described” or “Payment received,” accompanied by “a little slow, but otherwise a good seller/buyer.” |
| Transaction is very slow (over a month to completion). | Neutral | “Very slow payment/shipment” if you’re buying, follow by “item received as described.” |
| Other user backs out of transaction, but with a good excuse. | Neutral | “Buyer/seller didn’t follow through on sale but had a reasonable excuse.” |
| Other user backs out of transaction without a good excuse, disappears off the face of the earth before paying/shipping, or bounces a check. | Negative | “Buyer/seller didn’t complete transaction.”. |
| Transaction goes through, but item isn’t what you expected or was damaged in transit; seller refunds your money. | Positive | “Inaccurate description of item” or “Item was damaged in shipping,” followed by “seller refunded money.” |
| Transaction goes through, but item isn’t what you expected; seller won’t refund your money. | Negative | “Item not as described and seller ignored my complaint.” |
As you can see, there’s a proper feedback and response for every situation. Just be sure to think twice before leaving any feedback (particularly negative feedback). After you submit your feedback, you can’t retract it.
It is always best to try and resolve the problem before jumping in and leaving negative feedback because it will effect your feedback too. Communication is the key. Note: A seller with 100% positive feedback and 100 points has a lot more at stake than a Buyer with a 100% positive feedback and 1 point. Scary situation!!!!!!
PowerSeller membership is FREE to qualified sellers. eBay automatically invites qualified sellers via email. To qualify, members must:
- Uphold the eBay community values, including honesty, timeliness and mutual respect
- Average a minimum of $2000 in sales per month, for three consecutive months on eBay.com, Half.com, eBay Express, or eBay Motors
- Achieve an overall Feedback rating of 100, of which 98% or more is positive
- Have been an active member for 90 days
- Have an account in good financial standing
- Comply with all eBay listing and marketplace policies
- Achieve a minimum of 4 average monthly listings for the past 3 months
PowerSeller program eligibility is reviewed every month. To remain PowerSellers, members must:
- Uphold eBay community values, including honesty, timeliness, and mutual respect
- Maintain the minimum average monthly sales amount for your PowerSeller level on eBay.com, Half.com, eBay Express or eBay Motors
- Maintain a 98% positive total feedback rating
- Maintain an account in good financial standing
- Comply with all eBay listing and marketplace policies
- Maintain a minimum of 4 average monthly listings for the past 3 months
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