Bitmap Disk Cache Failure When Using Remote Desktop

When you use remote desktop an error may appear that says ” Your disk is full or the cache directory is missing or corrupted. Some bitmaps may not appear. It is recommended that you disconnect and reconnect to disable caching bitmaps to disk.”

You can still press ok and continue with your remote desktop session but the connection will not be smooth.

What Does The Bitmap Disk Cache Failure Do?

Your remote desktop connection will seem to drop out every few minutes for a few seconds, and then resume again. This is the most annoying thing when you are right in the middle of something important. However before you go to the trouble of getting the axe out of the shed, read on further to easily solve this error.

There are two ways to fix this annoying problem. One is to clear the cache folder and the other is to disable Bitmap caching altogether.

See the screenshot below. Bitmap Disk Cache Failure. It all sounds like we are doomed.

bitmap disk cache failure

How to disable Bitmap caching?

  1. Re-open the remote desktop connection window to make a new connection.
  2. Connect to the remote computer.
  3. Open the remote desktop connection window on that  computer.
  4. Press on the options button. (A text link for Windows Seven)
  5. Go to the Experience tab, as shown in the screenshot below.
  6. Untick the box next to Bitmap caching. Press the cross to close.
  7. Now disconnect the remote desktop connection and then reconnect to see if the error message comes up.

disable bitmap caching

I actually disable this on both computers as it can cause problems in the future.

Now the second way to fix this error is to clear out the actual cache folder that has the problem. See this article on path to clear terminal services cache folder.

Notes on Bitmap Disk Cache Failure:

  • On Windows Seven the box that you have to untick will say Persistent bitmap caching.


  1. Sue says

    Please do the world a request and post tons more! Your posts are oodles of fun to read :).